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Find answers to commonly asked questions about vacation rentals like: making a booking, cancellation, payment, amenities, pets, check-in, check-out, fraud and using our website. If you have any Question feel free to contact us at any time.

Why should I book a vacation rental?
What is a vacation rental?
Vacation rentals are furnished houses or apartments rented to vacationers by an independent owner or professional organization.
They are a common alternative to hotels, motels, and hostels and offer travelers the chance to enjoy home comforts, like a kitchen or private pool, while on vacation. Prices vary depending on the type of accommodation, location, and the amenities being offered.

Why should I choose a vacation rental over a hotel?
Whether traveling for business or pleasure, there are many reasons to choose a vacation rental instead of other accommodations.
Vacation rentals offer:
• More space and comfort.
• Higher levels of privacy.
• More autonomy (such as self-catering), and no need to stick to a fixed schedule.
• Often cheaper – especially when traveling with family, or in a group.

What makes a vacation rental unique?
Every vacation rental is unique, in terms of location, interior design, atmosphere, and character. This distinguishes them from other accommodation types, and means that every stay at a vacation rental is different.
Vacation rentals tend to have passionate owners that care about their property being a warm, welcoming, and comfortable place to stay. You can enjoy the comforts of home, in a new location, when staying at a vacation rental.

How do I book a vacation rental or cancel my reservation?
What is the difference between an “express booking,” “instant booking,” and an “on request” booking?
Booking options will differ depending on the providers’ and owners’ conditions.
Properties that are marked as “express” can be booked entirely on RESPITE2GO.com. The contract partner is responsible for your contact, and for changes or cancellations.
Properties that have an “instant booking” option allow you to book and pay in just a few clicks using the provider’s payment options.
Properties that are listed as “on request” require you to send a booking request or inquiry to the property owner before booking an accommodation. The owner has to check within a given time frame if the accommodation you want to book is still available before accepting your booking request.
Please note that a booking request or inquiry is usually non-binding, thus your payment data won’t be necessary. Only your contact details are needed so the owner or provider can answer you.

How do I modify or cancel my booking?
A modification or a cancellation must be made through the provider of the vacation rental, which is also your final contractor.
The cancellation conditions are also defined by the provider and therefore vary from listing to listing.
Information about the provider can be found in RESPITE2GO booking confirmation email.

Can I reserve a property and pay later?
NO you can’t pay later. You have to book and make payment. It’s 100% secure Payment.

What is the cancellation policy of my booking?
A cancellation policy sets out the terms and conditions for when a renter cancels his or her booking; it determines under which circumstances the renter is eligible for a refund. Confirm the cancellation policy of your vacation rental with the provider or owner. Please note:
• Cancellation policies vary depending on the provider or property owner.
• When you book an accommodation, you automatically agree to its cancellation policy.
• Not all cancellations are eligible for a refund (either total or partial). Always check the cancellation policy before booking a property. You can find the cancellation policy details on every offer under GTC.

When will I get my booking confirmation?
Shortly after your Express booking, you will receive an automatically generated confirmation email from Time2Respist. We suggest you check your spam folder as the booking confirmation email might be there.

You will receive a booking confirmation with all the additional information from the relevant provider within 48 hours after your booking. If you have not received the confirmation email from the provider of the property, and you have also checked your spam folder, contact our partner to obtain further information about your booking and its status. You can find the contact details from the provider at the end of RESPITE2GO confirmation email.

How can I contact the property owner?
For privacy reasons, we cannot provide the owner’s contact details until the booking is completed.

Do I need travel insurance if I book a vacation rental?
You are free to decide if you want to purchase travel insurance or not. Some insurance services offer travel insurance in addition to personal liability insurance. For more information, check the requirements of your travel destination.
Registered users can choose to opt in for RESPITE2GO Money-Back Guarantee and free insurance when booking accommodations on the website.

. Is there an extra cleaning fee or cleaning deposit?
Along with the cancellation policy, the cleaning fee and deposit conditions will be detailed in the terms and conditions of the provider or property owner. Usually, this information is listed in the detailed description of the offer, as well as in your booking details and contract.

How do I pay for my reservation?
Are my payment details secured and protected?
The same rules for making any other transaction apply when booking a vacation rental. Make sure you have an SSL connection when entering your bank data. Most browsers show you a lock icon in the address bar that gives you more information about the encrypted connection.
We Accept Only PayPal Or Bitcoin( Bitcoin allways 3.5% Discount)

What is a deposit, how does it work, and when can I get it back?
A deposit is a down payment given in advance and kept by the property owner during your stay. The owner may use this money in case you cause damages to the vacation rental. If there aren’t any damages, you will get your full deposit back at the end of your stay.

When do I need to pay for my booking?
Payment policies depend on the terms and conditions of the provider or property owner. Some may ask you to pay the total amount of the rental fee at once, while others will ask you to pay a certain percentage of the total fee up front, with the remaining percentage being paid at the end of the stay.
You may also need to pay a deposit in addition to the booking fee (if it’s not already included). Always check the terms and conditions as well as the payment policies before booking. You should get a summary of this information in your booking details.

Which payment method can I use to book?
Depending on the property owner or provider, you will be given one or several payment options once at the booking stage. The most common method is a PayPal Or Bitcoin( Bitcoin User get 3.5% discount)

How do I prepare to check in and out of my vacation rental?

How does check-in and check-out work?
You will need to arrange your hour of arrival to check-in, and your time of departure to check-out of the vacation rental. In some cases, you can directly discuss personalized check-in and check-out times with the owner, whereas some properties only allow specific time slots. Refer to your booking details for more information.

How do I get the keys to the property?
Unlike a hotel, an independent vacation rental does not have a reception. Therefore, you need to either agree with the rental owner on a time and place to pick up the keys, or follow the instructions given in your booking details. It works the same way for returning the keys to the rental owner at the end of your stay.

How late can I check in?
Check-in time depends on the type of accommodation you booked as well as the provider. Check-in hours will be provided to you once your booking has been accepted – check your booking details. If you have further questions, we advise you to speak directly to the owner or provider through which you finalized your booking.

Do I have to clean the vacation rental before I leave?
Depending on the vacation rental conditions and the options you selected, a cleaning service and corresponding fee may apply. The cleaning fees are usually included in your booking total. Please refer to the property conditions and booking details for more information.

If I have questions or encounter problems, who should I contact?
If you have any questions or encounter any problems with the vacation rental you booked, you should contact the property owner or, in some cases, the agency in charge of the rental you booked. To know whom to contact, always refer to the information you received after your booking was accepted.

What travel documents should I bring?
When traveling domestically around the US, we recommend that you:

  • Always travel with your state-issued ID.
    • Bring your rental contract along with the owner’s contact details.
    • Bring your personal liability insurance details in case of an accident.

Having this information at hand will save you some time and stress in case of a problem. If traveling internationally, you will need to bring your passport.

Once on the property, can I cancel my booking if I spot something wrong?
Cancelling a booking once at the destination would be an exceptional situation. If that were to happen, we encourage you to speak directly to the owner, and if possible walk together through your rental to address potential issues immediately.

 

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